Just a quick (but way overdue) note of “Thanks!” for the recent work completed by your Dr. Energy Team.
It has been a pleasure to work with everyone affiliated with Dr. Energy, TBF, and Blackdog Teams. In particular I’d like to highlight the folks most involved with our projects to date.
Will Bryan was the consummate professional. He listened to understand our needs and preferences. Will’s excellent knowledge and presentation of the products and options for both the Dr. Energy and TBF solutions facilitated our understanding. If he didn’t know he’d go find out and report back with his findings. This included having you personally check on a number of items! Will is an effective communicator, always pleasant and professional, and timely on all follow-up. This was all very helpful to making our decisions, including choosing Blackdog Builders and affiliates to do our energy and basement remodeling projects.
Gary and Ron were the guys that got the job done! Both were professional and clearly know their craft. By the way, both were very hard workers under challenging snow and cold conditions!
Additionally, Gary was expert at evaluating the existing situation and how to best implement the pre-planned fixes. When something didn’t seem right he alerted me to concerns and we’d decide how to best proceed. This included his analysis of the fireplace insulation. The primary issues were improperly installed exterior trim and vent that allowed cold air to circulate into the fireplace “doghouse” and then into the house, which essentially negated the existing insulation. A quick fix to the trim and vent openings solved the problem without having to do a complicated and unnecessary teardown.
This is just one of numerous “doing the right thing” efforts that Gary and Ron did while on the job. There conscientious efforts and attention to detail was greatly appreciated!
The TBF work started today and we are eagerly looking forward the transformation of our basement areas. I anticipate giving glowing reports on this too.
Thanks again to you and your Teams!
Bruce O. of North Reading, MA
Thursday, March 26th